TECHNOLOGY AND SECURITY THAT SERVES YOU (not the other way around) : BizCare Service Desk

TECHNOLOGY - PEOPLE - PROCESS - ALIGNED		PLANS
	Monitor	Maintain	Manage*
Computers & Devices	✅	✅	✅
Networks	✅	✅	✅
Applications & Services	✅	✅	✅
Data & Storage	✅	✅	✅
People & Organization		✅	✅
Access Aligned		✅	✅
Business Continuity & Disaster Recovery		✅	✅
Great Start Security & Privacy		✅	✅
Documentation, Asset Mgmt., Compliance, Governance		✅	✅
Technical Services & Line of Business Apps		✅	✅

* NOTE:

Monitor involves the real-time tracking and analysis of various IT systems and components to ensure they are functioning properly. It focuses on identifying issues as they arise and providing alerts.
Maintain involves the routine tasks required to keep IT systems and infrastructure in good working condition. This includes regular updates, backups, hardware maintenance, and addressing issues to prevent system failures.
Manage is a broader concept that encompasses strategic planning, resource allocation, and decision-making related to IT. It involves setting goals, budgeting, prioritizing projects, and ensuring that IT aligns with business objectives.

Monitoring, Maintenance, and Management Deliverables

Backup Monitoring	Ensure data is always recoverable, on and off-premise
Network Monitoring	Ensure always-on secure gateway, routers, and switches
Workstation Monitoring	Resolve issues to proactively optimum performance
Continuous Maintenance	Perform continuous Preventive Cyber-Hygiene
Patch Management	Perform continuous technology and security improvements
Application Management	Enforce application availability policies, on-premise, mobile, and cloud
Cyber-risk Management	Enforce the NIST risk management standards, guidelines, and best practices that align cyber-risk with your Business. Learn more about Cyber-risk Management here...**
Performance Transparency	Proactively manage network health - faults and misbehaviors

** NOTE: Preventive risk deliverables	Daily	Weekly	Monthly	Quarterly
Real-Time Performance Monitoring	x	x	x	x
Backup Management	x
Managed Endpoint Detection and Response	x
Continuous Threat Response	x
Deep Virus Scans		x
Workstation Security/Technology Updates	x
Update all your technologies here... and applications here...	x	x
Monitor Event Logs for Unusual Behavior	x
Remove Temporary Storage/Cache/Cookes	x
Manage Storage Hardware Issues		x
Process Storage Error Checks	x
Process Storage Capacity Checks	x
Executive and Operational Reporting			x
Review and Planning				x

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