BizCare Service Desk

IT Support

No Plan

Monitor

Maintain

Manage

Hourly On-Site Rate for Services & Support
 Monday – Friday, 8:00 a.m. – 5:00 p.m.

$195 Per Hour 
 2-Hour Min.

$185 Per Hour

2-Hour Min.

$165 Per Hour

1-Hour Min.

$145 Per Hour

1-Hour Min.

Remote Help Desk Support

Monday – Friday, 8:00 a.m. – 5:00 p.m.

$40 Per 15 Min.

Included

Included

Included

After-Hours And Weekend Support

Monday – Friday, 5:01 p.m. - 10:00 p.m.

Saturday – Sunday, 8:00 a.m. – 7:00 p.m.

Not Available

$195 Per Hour
 2-Hour Min. Remote
 4-Hour Min. On-Site

$165 Per Hour
 1-Hour Min. Remote

2-Hour Min. On-Site

Included

Remote Emergency Response Time

As Available

3 Hours

1 Hour

30 Minutes or Less

On-Site Emergency Response Time

As Available

As Available

1 Day or Less

Same Day

Computers & Devices

Workstations, Servers, Mobile, BYODs

• Physical, Virtual, Clouds, Portables
• Network devices, IoT infrastructure  

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Networks

Connections and traffic flows among:

• ISP services, Network devices 
• Ethernet, Wi-Fi, LANs and VLANs
• Branch Trunks, Remote Access, VPNs

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✅

Applications & Services

Interactions & flows among:

• Office in the Cloud Suite
• Cloud Apps
• AWS, O365, G-Suite
• Devices

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Data & Storage

Identify, classify, securely handle storage

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Backup, Retain and Dispose

✅

AWS, O365, G-Suite

✅

Cryptographic Protections

✅

People & Organization

Managed Identities

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Create, assign, manage, and revoke access

✅

Acceptable use policies

✅

Remote access policies and procedures

✅

Great Start Security & Privacy

Firewall (Network & Web Security)

✅

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Intrusion Protect & Filter

✅

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Endpoint (Prevent & Detect) 

✅

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Email Security & SPAM Protection

✅

Access Aligned

Managed Access

✅

✅

Remote access

✅

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Policies, roles, accounts, users, groups

✅

Business Continuity & Disaster Recovery 

Response to Cybersecurity Incidents

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✅

Recover from Hardware Change/Failure

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Recover from Cybersecurity Incident

✅

Documentation, Asset Mgmt., Compliance, Governance

Executive Summary Reports

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Network Documentation

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Asset Tracking and Reporting

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Vendor Management

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AUP (Acceptable Use Policy)

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Written Disaster Recovery Plan and Updates

✅

Quarterly Planning and Readout

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Technical Services & Line of Business Apps

Elevate Unified Communications

✅

Add/Move/Remove Users, Mailboxes

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App Licenses and Support

✅

Mobile Device Management

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Software Installation and Upgrades

✅

Loaner Laptops/Workstations/Servers

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Sourcing / Replacing Warranty Parts

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